How to Make a Complaint

Last updated: October 2026

Popfounder Heating & Air wants every homeowner who reaches out to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what comes next. It is a general template. It is not legal advice.

Topics We Want to Hear About

You can contact us about:

• Your experience calling or contacting Popfounder Heating & Air
• The way your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, prices, equipment, warranties, work and customer service. If something went wrong with work in your home, a good first step is to take it up with the provider directly. Keep a written record as you go.

Still, please tell us too. Feedback about providers helps keep our network honest. A provider that repeatedly falls short of what we expect may be removed from the network. Keep in mind that Popfounder Heating & Air cannot settle contract disputes, handle warranty claims, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@popfounder.property and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what you would like us to do

After You Write

We will confirm we got your complaint by email, usually within a few business days. We will look into what happened, which may include contacting the provider. Then we will write back with what we found and any steps we are taking.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For problems with an HVAC contractor, your state's contractor or mechanical licensing board may be able to help too.

Contact

Email: contact@popfounder.property